Refund Policy

All Ersha Pro payments are final. We do not offer refunds, in full or in part, including for:

• days of a paid period you do not use;
• deleting your account, or stopping use of Ersha, during a paid period;
• a change of mind after paying;
• an account suspended or closed for breaking our terms.

The free plan lets you try Ersha before paying, and the subscription page shows what Pro includes and its price before you pay.

Ersha Pro does not renew by itself. You are only ever charged when you choose to subscribe, one period at a time, so there is nothing to cancel and no charge you did not start.

If you paid but Pro did not turn on, or you were charged twice for the same period, email us at support@ersha.et with your account email and the payment reference from Chapa. Once we confirm the payment, we will turn Pro on for the period you paid for, or add the extra payment to your account as additional Pro time.

See also our Terms of Service and Privacy Policy.